nowHIRE, FAQs, Applicant Tracking System, Corporate Recruiting Software

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Testimonial

"Not only is the application process itself a winner, but so is the customer support," "nowHIRE handles all the frontline technical support for our candidates. They get their questions answered quickly, by experts - yet another way candidates feel valued and respected during the application process."

- Fortune 500 Company

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Questions About nowHIRE Products and Services? We Have Answers

Need additional information about the range of nowHIRE corporate recruiting software solutions? Or maybe you’re wondering about our applicant tracking system and I-9 compliance products. We hope we have answered some of your questions with these FAQs, which we’ll update as we have additional details.

What kind of software and hardware will I need to use the nowHIRE systems?

nowHIRE corporate recruiting software, applicant tracking system and I-9 compliance products are 100% web-based ASP solutions. Our clients need nothing more than a standard browser and Internet connection to access the system from anywhere. There are no downloads required or special installs necessary.

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How will this impact my Web site and my Webmaster?

The nowHIRE corporate recruiting software, applicant tracking system and I-9 compliance products include a hosted candidate portal. Beyond a minimal amount of up-front coordination, most of the technical aspects of your career site's functionality are handled by our system.

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How often do you upgrade your system or release new versions?

We are constantly adding new features and functionality to our corporate recruiting software, applicant tracking system and I-9 compliance systems based on user requests and feedback. Because of the Web-based nature of the system, all users have immediate access to upgrades and additional features. Some new features may be made available for an additional fee.

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What is the capacity of the nowHIRE system?


The nowHIRE web-based corporate recruiting, applicant tracking and I-9 compliance systems can handle an unlimited number of users. We use a “burstable” connection to the Internet in an environment that has an OC-48 connection. Because the system is scalable, additional capacity can be easily added.

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How do you ensure security for applicants who apply using your web application?

The web application, isg1.com, is a secure site using 128-bit encryption and a Secure Server Certification Authority issued by RSA Data Security, Inc.

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How do you ensure security for users who use nowHIRE applicant tracking system?

nowHIRE is a secure site using 128-bit encryption and a Secure Server Certification Authority issued by RSA Data Security, Inc. Client data is stored on a database server that resides behind a “hardware firewall” (not directly on the Internet). The database will only accept requests for the data that has passed our security checks. Access to the system is granted by username and password only according to the rights assigned to a specific user.

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How do you ensure the overall security?

The security program for the nowHIRE suite of talent management products and services includes updates of virus protection software and current operating system patches, as well as on-going monitoring of all firewalls, web servers, hardware, event logs, and internet activity. In addition to software intrusion detection, 24/7 monitoring of the entire network by RedSiren, and restricted access to management functions on production servers.

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Do you have a disaster recovery plan to ensure service in the event of a major catastrophe?

An active program is in place to reduce downtime in the event of a major catastrophe. This includes:

• Redundant hardware and power supplies
• Daily system and data back-ups sent off-site

  • Co-located services providing redundant Internet and telecommunication routing, redundant power supply and state-
    of-the-art fire suppression.
  • Redundant hardware and power supplies.
  • Daily system and data back-ups sent off-site.

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Who has the ownership of the candidate database?

All data collected on behalf of the client is the exclusive property of the client while housed on nowHIRE applicant tracking system. Should the client request an export of any or all of this data, nowHIRE will provide the export in a standard export format.

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Do you guarantee uptime?

Our Service Level Agreement guarantees uptime of our Internet services. Over the last 5+ years, nowHIRE has maintained an uptime of 99.995%.