"Not only is the application process itself a winner, but so is the customer support," "nowHIRE handles all the frontline technical support for our candidates. They get their questions answered quickly, by experts - yet another way candidates feel valued and respected during the application process."
- Fortune 500 Company
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The Technology behind the Multi-Lingual nowHIRE Applicant Tracking System
Below are a number of frequently asked questions related to the technology of nowHIRE ATS, the multi-lingual applicant tracking system.
Yes, the multi-lingual nowHIRE applicant tracking system is deployable to organizations of all sizes.
nowHIRE products and services are 100% web-based, ASP solutions. Our clients need nothing more than a standard browser and Internet connection to access the multi-lingual nowHIRE applicant tracking system from anywhere. There are no downloads required or special installs necessary.
The nowHIRE systems support Internet Explorer 5.01, SP1 and above, Netscape Navigator 4.73 and above and AOL 6 and above. Our system does not require any plug-ins or other components to be installed on the user's computer.
Also - Microsoft Windows 95 and newer, as of 7/2011: Internet Explorer 7.0 or higher, Firefox 1.5 or higher, Safari 5.0 or higher
Apple / Mac: Firefox 1.0 or higher, Safari 1.0 or higher
The multi-lingual nowHIRE applicant tracking systems take over the work of managing your corporate career site. Beyond a minimal amount of up-front coordination, most of the technical aspects of your career site's functionality are handled by our system.
We are constantly adding new features and functionality to our systems based on user requests and feedback. Because of the web-based nature of the system, all users have immediate access to upgrades and additional features.
Our IVR telephone solutions were introduced to the market in 1998. Our web solutions were introduced to the market in 1999.
The multi-lingual nowHIRE applicant tracking system has been implemented to over 300+ organizations worldwide. We currently support 10,500 staffing users on our system.
Web capacity: The nowHIRE web-based systems can handle an unlimited number of users. We use a "burstable" connection to the Internet in an environment that has an OC-48 connection. Because the system is scalable, additional capacity can be easily added.
Telephone capacity (IVR): nowHIRE has access to 672 telephone lines using a DS-3 connection. This equates to over 8,000 5-minute phone calls per hour. Because the system is scalable, additional capacity can be easily added.
The web application is a secure site using 128 –bit encryption and a Secure Server Certification Authority issued by RSA Data Security, Inc.
The applicant tracking system is a secure site using 128-bit encryption and a Secure Server Certification Authority issued by RSA Data Security, Inc. Client data is stored on a database server that resides behind a "hardware firewall" (not directly on the Internet). The database will only accept requests for the data that has passed our security checks. Access to the system is granted by username and password only according to the rights assigned to a specific user.
nowHIRE maintains an active security program that includes automatic update of virus protection software, current operating system patches and updates, on-going monitoring of all firewalls and web servers, hardware and software intrusion detection, monitoring of event logs and Internet activity, restricted access to management functions on production servers and 24/7 monitoring of the entire network by RedSiren.
nowHIRE maintains an active program designed to reduce downtime in the event of a major catastrophe. These programs include:
- Co-located services providing redundant Internet and telecommunication routing, redundant power supply and state of the art fire suppression.
- Redundant hardware.
- Redundant power supplies.
- Daily system and data back-ups sent off-site.
nowHIRE recognizes that all data collected on behalf of the client using the multi-lingual nowHIRE applicant tracking system is the exclusive property of the client while housed on the nowHIRE system. Should the client request an export of any or all of this data, nowHIRE will provide the export in a standard export format.
nowHIRE has a Service Level Agreement that guarantees uptime of its Internet services. As a part of the Service Level Agreement, nowHIRE will credit a portion of the monthly license fee for downtime in excess of the agreed upon level.
The uptime for the multi-lingual nowHIRE applicant tracking system has been 99.95% over the past 6 years, with no downtime in 2010 and so far in 2011. In 2009 - 45 minutes of downtime.